Bus stops are much more important than just a practical and safe place for passengers to board and alight.
They represent a ‘shop window’, telling people which services are run locally, and give passengers their first and last interaction of their bus journey. They set the tone for what to expect on the journey.
It’s important to get it right. A few examples from a recent walk…
What does this bus stop (with no timetable or information) tell us about the 4 services that call here?
A short walk down the road, and I came across a pair of stops. How do they compare?
What facilities are available to enable a comfortable experience?
How might these stops give people a better impression of the services?
Equally, how might the passenger experience be improved here?
Although public transport is a lifeline for many, the quality of bus stops can significantly impact people’s overall experience. A recent report by Campaign for Better Transport (CBT) highlights the need for a national standard for bus stops in the UK.
We know that good quality information and amenities in good condition at bus stops enhance the passenger experience. Maps, timetables, and real-time information make getting around easier for infrequent or new users and provide a level of assurance and confidence in their journey. Shelters and seating make the wait more comfortable, and lighting, raised kerbs, and good access to and from the stop make it safer and accessible for users. The report suggests the minimum features that could be expected at bus stops, and how stops might be categorised.
The report proposes that all bus stops should be grouped into one of four categories. Each category is linked to suggested features that should be provided at each stop.
This simple categorisation allows suggested improvements to be made consistently across areas.
Local authorities play a crucial role in maintaining and improving bus stop infrastructure. Bus stop audits are essential to assess the condition of bus stops and identify areas needing improvement, as well as help identify bus stops lacking essential amenities.
The CBT report suggests that LTAS should be tasked with determining the category of each bus stop, identifying where stops fall below the standard identified by the report.
Over the last few years, we have audited over 4,800 bus stops for multiple local authorities, including Cambridgeshire and Peterborough Combined Authority, Warwickshire and West Northamptonshire. When auditing bus stops, we follow a set process which often includes providing;
Improving bus stops is not just about the infrastructure; it's about enhancing the overall public transport experience for the people who use them. By adopting a national standard and providing regular maintenance, we can make bus travel more accessible, safe, attractive and comfortable for everyone.
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